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Contact Support

Get help fast. Browse FAQs, contact our team, or check system status — all in one place.

Email Support

support@b21.net

Phone Support

+234 817 452 2778

Live Chat

Available 24/7 in-app

System Status

All systems operational

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Get in Touch

All systems operational
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Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (WAT)

Weekend: 10:00 AM - 4:00 PM (WAT)

Frequently Asked Questions

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How long does it take to get a response? ▼
We typically respond to support tickets within 24 hours during business days. For urgent issues, we aim to respond within 4 hours.
What information should I include in my support request? ▼
Please include your account email, a detailed description of the issue, any error messages you received, and steps to reproduce the problem if applicable.
Can I track my support ticket? ▼
Yes, you will receive a ticket number via email after submitting your request. You can use this number to track the status of your ticket.
Do you offer phone support? ▼
Yes, we offer phone support during business hours. For immediate assistance, you can call us at +234 817 452 2778.