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Quick answers to common questions

Navigate to Developers > API Keys in your dashboard. Use restricted keys for client apps and rotate keys regularly.
Common reasons include insufficient funds, issuer restrictions, or fraud rules. Check the payment details page for decline codes.
Go to Account Settings > Security and enable Authenticator App or SMS. Backup recovery codes in a secure location.
Yes. We retry with exponential backoff up to 72 hours. Ensure your endpoint returns 2xx and verify signatures.
Reports > Settlements in your dashboard. Export CSV or integrate with our Reporting API for automation.
Use the contact options below or open a ticket from your dashboard. Priority support is available on Business plans.

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