Refund Policy
B21 Financial Technology Platform
💰 Refund Policy
Last updated: August 02, 2025
📋 Quick Summary
We offer fair and transparent refunds with clear eligibility criteria, fast processing times, and multiple request channels for your convenience.
🤝 Our Refund Commitment
B21 is committed to providing excellent service and customer satisfaction. If you are not satisfied with our services, we offer refunds under certain conditions with a transparent and fair process.
⭐ Customer Satisfaction
We maintain a 98.5% customer satisfaction rate and process over 95% of eligible refund requests within 24 hours of approval.
✅ Refund Eligibility
Refunds may be issued under the following circumstances:
Service Failures
Technical issues or service outages on our end
- System downtime exceeding SLA
- Failed payment processing
- API service interruptions
Billing Errors
Duplicate charges or incorrect billing amounts
- Double charges
- Incorrect fee calculations
- Currency conversion errors
Unauthorized Transactions
Transactions not authorized by account holder
- Account compromise
- Fraudulent activities
- Identity theft cases
Cooling-off Period
Service cancellation within specified timeframe
- 14-day cooling-off period
- Premium service cancellations
- Subscription downgrades
🔄 Refund Process Timeline
Our streamlined refund process ensures quick resolution:
📝 Submit Request
Submit refund request through multiple channels
🔍 Initial Review
Automated eligibility check and documentation review
🕵️ Investigation
Detailed investigation for complex cases
📧 Decision Notice
Email notification with decision and next steps
💳 Processing
Refund processed to original payment method
❌ Non-Refundable Items
The following items are generally not eligible for refunds:
Completed Transactions
Successfully processed and completed financial transactions
Delivered Services
Services that have been fully delivered and utilized
Third-party Fees
Fees charged by external service providers or partners
User Error
Charges resulting from user mistakes or misunderstanding
⚠️ Chargeback Policy
Important information about chargebacks and disputes:
Please Contact Us First
Before initiating a chargeback, please contact our support team. We can often resolve issues faster than the chargeback process.
🚨 Chargeback Consequences
Your account may be temporarily suspended pending resolution
We will provide comprehensive evidence to dispute invalid chargebacks
Additional fees may apply for chargeback processing and administration
📞 Request Channels
Multiple ways to submit your refund request:
Online Portal
Submit requests through your account dashboard
Email Support
Send detailed refund requests via email
Phone Support
Speak directly with our refund specialists
Questions or Concerns?
If you have any questions about this policy, please contact us:
Email: info@b21.net
Phone: +2348174522778
